Privacy Policy
How we collect, use and protect your personal information.
Introduction
We at Property Guide Online are committed to respecting your privacy and recognise your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. This privacy policy is issued by Property Guide Online. We are committed to protecting your personal data in accordance with applicable data protection laws in India, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.
The Scope of This Policy
This Privacy Policy applies to your use of our website at www.propertyguideonline.com and our services through telephone, in person, and our offices. Our website and services may contain links to other independent websites which are not provided by us. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. We may change this Privacy Policy from time to time. Any changes will be immediately posted on our website.
What is Personal Data
Personal data (also known as Personally Identifiable Information or PII) under Indian data protection laws includes information that can directly or indirectly identify an individual such as name, email, phone number, address, financial information, and any other data that can be linked to an identifiable person.
What Type of Data We Collect and Why
As a business we collect, use and store personal data depending on the type of service you are interested in. We collect information about you when you register with us to use our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies. Some calls to our office may be recorded for quality and training purposes.
| Information We May Collect From You | Why We Collect It |
|---|---|
| Your name, address, phone number, email address and details of your property requirements | To provide you with our services and to respond to your queries and services you require |
When entering a purchase or sale agreement Your identification documents such as Aadhar card, PAN, Passport, voter ID, proof of address, tax status, date of birth, previous address history | To perform KYC (Know Your Customer) and Anti Money Laundering (AML) checks as required by law and RBI guidelines |
When you have made an offer to purchase a property Your identification documents such as Aadhar card, PAN, proof of address, proof of funds, source of funds documentation, mortgage documents and financial status | To perform KYC and AML checks as required by law and to ensure you have the means to support your proposed purchase |
Where you are a seller or property owner Your property ownership documents, Aadhar card, PAN, proof of address, property tax receipts, encumbrance certificates | To verify property ownership and perform due diligence as required by law |
Where you are renting a property and entering into an agreement Employment details/references, previous landlord details/references, salary information, bank statements, payslips, Aadhar card, visa copies, credit history | To carry out tenant verification, credit evaluation and KYC checks |
Where you are a property owner for rental purposes Photographs of your property, floor plans, videos, virtual tours, property specifications and amenities details | To deliver our services to market your property to find buyers or tenants |
Where we collect rent on your behalf Your bank details and account information | To transfer rents and payments we collect from tenants |
| Your communication and marketing preferences | To ensure we only send you details of products and services you are interested in through your preferred communication channel |
How Do We Collect Your Data
Most of the personal information we collect is provided to us directly by you
Direct interaction
Personal data you disclose when you fill an online form, through a phone call to our office, through text/WhatsApp messages, social media, through property portals, or job applications
Indirect interactions
Data provided to third parties such as credit reference agencies, property verification services, information from publicly available registers such as Property Registration offices, Land Records departments, referral from an existing client, or through third-party service providers
How Do We Use Your Data
- To provide you with real estate services which you have requested including helping you find a property, valuing your property, arranging property viewings and facilitating property purchases
- To manage property rental and property management services for owners and tenants
- To arrange and coordinate property viewings and meetings
- To protect against and prevent fraud, unauthorised transactions, money laundering, financial crimes, claims and other liabilities as required by law
- To ensure compliance with RBI guidelines, Income Tax regulations, and other applicable laws
- To contact you about services we think may be of interest to you (with your consent)
- To contact you to discuss suitable properties matching your requirements
- To personalise your experience on our websites by presenting products and information tailored to you
- To maintain records for regulatory and legal compliance
Disclosure of Data
We may share your data with trusted service providers such as credit reference agencies, AML verification providers, property registration services, local authorities, banks and financial institutions, insurance providers, property owners, tenants, legal professionals, tax authorities (NSDL), government agencies, CRM systems, communication service providers, and other parties as required by law or necessary for service delivery.
Security of Your Data
We implement appropriate technical, administrative, and physical security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We use encryption, secure servers, and restricted access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected or as required by law. For property transactions, we maintain records as per Income Tax regulations (typically 7 years) and other applicable laws. We will delete or anonymise your data when it is no longer necessary, unless we are required to retain it by law.
Your Legal Rights
Under the Digital Personal Data Protection Act, 2023 and Information Technology Act, 2000, you have the following rights:
Right to Information
You have the right to know what personal data we hold about you, how we use it, and with whom we share it.
Right to Correction
You have the right to request correction of inaccurate or incomplete personal information we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, where we no longer need it for the purposes we collected it.
Right to Data Portability
You have the right to request that we transfer your personal data to another entity in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
You have the right to withdraw your consent for processing of your personal data at any time. However, this will not affect the lawfulness of processing before withdrawal.
Right to Object
You have the right to object to certain types of processing such as direct marketing and automated decision-making.
How to Exercise Your Rights
To exercise any of these rights, please contact us at support@propertyguideonline.com or write to us at our registered office address. We will respond to your request within 30 days.
Cookies and Tracking
Our website uses cookies to enhance user experience and provide analytics. Cookies are small files placed on your device to track browsing patterns. You can control cookie settings through your browser preferences. By using our website, you consent to our cookie policy. Essential cookies are necessary for website functionality, while optional cookies help us understand how you use our site and improve our services. You have the option to accept or decline non-essential cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend you review their privacy policies before sharing any personal information.
How to Make a Complaint
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Property Guide Online,
C-28 & 29, Sector 62,
Noida – 201301, India
+91 8447321159
support@propertyguideonline.com
If you are unsatisfied with our response or believe we have violated your rights under applicable data protection laws, you may file a complaint with the relevant authorities: For Digital Personal Data Protection Act, 2023 issues: Data Protection Board of India (when established) For consumer protection issues: Consumer Complaints can be filed with: National Consumer Disputes Redressal Commission New Delhi or the respective State Consumer Disputes Redressal Commission in your jurisdiction For issues related to the Information Technology Act, 2000: Cyber Crime Cell / Law Enforcement Agencies or the relevant State Cyber Crime Cell